FAQ
What is your return policy?
If your product arrives damaged or defective, you can contact us within 14 days for a replacement or refund.
What payment methods do you accept?
We accept all major credit/debit cards, Shop Pay, PayPal, and other secure payment options.
Can I modify or cancel my order after placing it?
Once your order is confirmed, it is immediately processed for fast shipping. If you need to make changes, please contact us within 2 hours of purchase — after that, modifications aren’t guaranteed.
Do you ship internationally?
Yes! We ship worldwide, including the U.S., Canada, and Europe. Shipping times may vary by location.
How long does shipping take?
Orders are typically processed within 1–3 business days. Standard delivery takes 7–15 business days depending on your region.
Do you offer free shipping?
Yes! We provide free worldwide shipping on all orders, no minimum required.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number by email so you can follow your package in real time.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed through trusted payment gateways.
Are your products safe to use?
Yes, all our products are tested and designed for safe, comfortable daily use.
How do I contact support?
You can reach our support team anytime through our Contact Us page or by emailing us directly at support@earcleans.com.
We’ll get back to you within 24 hours.